The agreement, in plain English.

Sales Lab is operated by Sales Lab, Inc. (“us” / “we”). It is a voice-first sales-training platform. Reps practice live calls against AI buyer personas. Managers review transcripts and scorecards.

You are responsible for keeping your sign-in credentials safe.

You will not share your account or use it for anyone else.

Your company admin can revoke your access at any time.

Use Sales Lab for training your sales team.

Do not use it to harass, deceive, or harm anyone.

Do not attempt to reverse-engineer the scoring model, scrape the interface, or exceed published rate limits.

Do not upload malicious payloads or impersonate other users.

Your data is your data. You retain ownership of every transcript, scorecard, scenario, knowledge-base document, and configuration you put into Sales Lab.

We retain ownership of the Sales Lab software, its scoring rubric, its UI, and the trademarks “Sales Lab” and the chartreuse-on-paper visual identity.

We may use aggregated, de-identified usage statistics (e.g. “X% of objection-handling drills improved scores by Y%”) to improve the product.

Pricing is per seat. Billed monthly or annually. Full pricing on the public pricing page.

You can cancel any time. We do not pro-rate mid-cycle by default, but we will work with you on edge cases.

Failed payments suspend the workspace after 14 days of attempted collection. Data is retained 90 days post-suspension before deletion.

We target 99.9% uptime, measured monthly. Downtime credits are available on Enterprise contracts.

Voice infrastructure depends on third-party providers. Outages beyond our control will be reflected on a public status page.

We provide Sales Lab “as is” without warranty.

Our maximum liability for any claim is the fees you paid us in the 12 months preceding the claim.

Nothing limits liability for fraud, gross negligence, or things we cannot exclude under law.

Either party can terminate the agreement with 30 days’ notice. We can suspend immediately for breach of acceptable use. On termination, you can export your data and we delete it within 30 days.

These terms are governed by the laws of the State of Florida, USA. Disputes will be resolved in the state and federal courts of Hillsborough County, Florida.

We may update these terms. Material changes will be announced at least 30 days in advance via email and a banner inside the product.